Frequently Asked Questions
I cannot decide which membership is the right one for me! What are the differences between Online Community Membership and the other workspace memberships?
Online Community Membership provides online access to our community of collaborators while you work from anywhere on planet Earth—anywhere with an internet connection! Online Community Members can instantly connect with all of our members to ask questions, post events, share news and publish job postings. If you seek a wider audience, these can be pulled to our public website and onto our external newsletter!
Online Community Members are also welcome to attend select free CSI events, such as: member summits and networking events; as well as have access to member discounts for a host of other events. If you need a great meeting space in Toronto, Online Community Members are entitled to a 20% discount when booking CSI meeting rooms.
Alternatively, workspace memberships (Hot Desk, Clusters, Private Desk, Private Office), in addition to above, have access to locked member-only workspace and lounge space, mail services, printing / scanning / fax machines, free coffee, and associated free meeting room hours.
Online Community Membership is perfect for me! How do I sign-up?
Wonderful news! You can sign-up for Online Community Membership here. Please expect approximately 5 business days for review of your application.
Can I get Online Community Membership for others in my organization?
Online Community Membership is for individuals and all members of your organization are welcome to sign-up individually. Each member has an individual and unique profile associated with their membership to add a human touch to connecting with our community.
You may choose to request that your organization pay for your membership, and you can arrange for this by emailing email@example.com. If your organization is interested in providing access to 20+ members, please be in touch with us at firstname.lastname@example.org to discuss the right plan for you!
I already held a CSI Membership in the past and would like to return as an Online Community Member! How do I reactivate my past membership and profile?
We’re happy to welcome you back! Simply email email@example.com to request reactivation and we will be in touch.
I signed-up for Online Community Membership! What now?
Welcome! We’re happy to have you join our community! Please expect approximately 5 business days for us to review your application.
Once accepted you should receive an email from the “CSI Platform”. If you do not see it in your inbox, please check your junk mail folder and mark it as safe! Read it thoroughly, as it has lots of great guidance and tips. Your first invoice should arrive from Freshbooks at the same time. Once paid, you can start using our platform immediately to search for upcoming events, connect with peers and experts, and share your news!
How do I pay for Online Community Membership?
Invoices will be sent to you monthly via Freshbooks. Please be sure to check your junk mail if you have not received your first invoice. If you find it in your junk mail folder, mark it as “safe” and save the sender to your contacts to ensure you receive the invoices in your inbox in the future.
You can follow the link enclosed in the invoice notification from Freshbooks to pay with a credit card online. You can save your credit card information for future recurring charges by clicking that option when making payment so that you do not have to pay manually each time. Any Online Community Membership fee that is 30+ days overdue will cause automatic cancellation of your account. Saving the card for the monthly fees to be auto-paid will help to avoid that outcome!
Please note: while auto-payment can be set up for your monthly Online Community Membership fees by saving the credit card information when making payment online, auto-payment is not applied to Room Booking Invoices. Invoices for Meeting Room bookings are sent out twice a month and must always be paid manually at that time by following the link(s) enclosed in the invoice notification email from Freshbooks and paying online with a credit card.
Can I work out of the lounge spaces as an Online Community Member?
Online Community Membership provides online access to our community of collaborators. Workspace (even in lounges) is not part of the offering of an Online Community Membership. Our many other memberships, such as Hot Desk, Private Desk, and Private Office packages, do provide workspace and lounge space.
As an Online Community Member, you do receive a 20% discount to Meeting Rooms if you would like to book a room to work from or to host a meeting. To book a meeting room, you can check the room availability here, and then call the appropriate location to book the room for you. When booking be sure to give YOUR NAME for the booking profile to take advantage of the discount.
I need workspace and it seems like a Hot Desk option is best for me, but I cannot currently afford that. What are my options?
You may be interested in our Desk Exchange Community Animator (DECA) Program. This is an exchange of time for workspace membership; our DECAs work one day a week at our Welcome Desk and, in exchange, receive a Hot Desk Membership package! Applications open every 6 months; if they are currently closed, you can sign up to be kept updated when applications open again!
How do I book Meeting Rooms as an Online Community Member?
As an Online Community Member, you receive a 20% discount to Meeting Rooms if you would like to book a room to work from or to host a meeting. To book a meeting room, you can check the room availability here, and then call the appropriate location to book the room for you. When booking be sure to give YOUR NAME for the booking profile to take advantage of the discount.
How do I cancel my Community Membership?
We’ll miss you!
In order for us to officially process the cancelling of your Community Membership, you will need to fill out this quick cancellation form, and take care of any outstanding invoices you may have on your account. We require 15 days notice on cancellation requests. If you do not receive a cancellation notice within 15 days of completing the form, or by the time requested, please email firstname.lastname@example.org to check in on the status of your cancellation.
If you’d ever like to return after cancelling, kindly reach out to us at email@example.com and we’ll happily reactivate your account for you!
I currently have a workspace membership (e.g. Hot Desk, Private Desk/Office) and I want to change to Online Community Membership as I no longer require workspace, but would like to stay connected with the CSI community online! How do I go about doing that?
I currently have Online Community Membership, but I now find I require workspace in addition to the online benefits that came with my Online Community Membership. How do I go about upgrading to a workspace membership (Hot Desk, Private Desk/Office)?
This is all fascinating information, but my question was not answered here. Who can I contact to get an answer?
We can’t predict them all! Our Community Membership Manager would be happy to help in answering any questions you may still have! You can contact us at firstname.lastname@example.org.