Every team has moments like these: the disagreement that’s about to go sideways, the silence after a hard piece of feedback, the conversation about someone instead of with them. How a leader handles these moments will decide what happens next, whether it spirals into resentment and shutdown, or becomes a positive turning point.

Most leaders are never taught what to do in these moments. They’re left to rely on instinct, which often means avoiding the friction or reacting in ways that make it worse.

This series changes that. Led by Matt McKenna, a qualified mediator who works with leaders on exactly these moments. You’ll learn practical, repeatable tools to lead with confidence and navigate these high-stakes moments.

Each session blends insight with hands-on practice, so you’re ready when it really matters.

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