Community Jobs » Caseworker and Housing Rights Educator

Caseworker and Housing Rights Educator

Caseworker and Housing Rights Educator

Application Deadline: October
23, 2020 at 5:00pm

About CERA

CERA is one of
Canada’s oldest charities working to advance the right to adequate housing.
Founded in 1987, CERA has worked tirelessly for over thirty years at the
intersection of human rights and housing and is one of Canada’s leading NGOs
working in the area of social and economic rights. CERA works to advance the
right to adequate housing by:

Serving clients to help them stay housed:
CERA provides free services to tenants facing eviction and human rights
violations in their housing, and we are experts in these fields. Each year we
provide services to over a thousand tenants and we are highly effective in
ensuring that some of the most vulnerable Ontario renters remain in their

Providing education and training about
housing rights: CERA provides public education and training on
housing rights and human rights in housing to diverse groups across Ontario,
reaching approximately 1,000 people annually. We work with community partners
to train individuals and communities about their housing rights and how to
assert them, and we engage with landlords to educate them about their
obligations as housing providers.

Advancing progressive housing policy:
CERA advances progressive housing policy through research, policy development,
advocacy and litigation. Notable achievements include setting a legal precedent
preventing landlords from discriminating against renters who receive social
assistance, launching a constitutional challenge against the federal government
for failing to take action against homelessness, and coordinating the Right to
Housing Toronto Campaign (R2HTO).


We are seeking a motivated
and committed human rights advocate with strong skills in client service and
public education. You will be part of the small but mighty CERA team with an
ambitious goal of advancing the right to housing. In this role, your ability to
juggle multiple responsibilities under tight timelines is essential. If you are
a self-starter with demonstrated experience serving clients, delivering public
education and a passion for housing, this could be the right role for you.

Reporting to the Operations
Manager, the successful candidate will split their time between serving clients
and developing and delivering educational programming. The role requires knowledge
of human rights and housing law, cross-team collaboration, a strong customer
service orientation and exceptional communications and time management skills.

Your responsibilities will include

Serving clients through casework

CERA’s Housing Access, Stabilization and Eviction
Prevention program provides assistance to tenants facing eviction or
discrimination in housing through telephone and web-based eviction prevention
services. You will support the program in the following ways:

  • Providing
    legal information related to the eviction process, eviction prevention and
    human rights in housing over the phone and via online channels.
  • Providing
    ongoing assistance and case management services to clients facing
    discrimination and requiring human rights-related accommodations.
  • Advocating
    (both orally and in writing) with housing providers or their
    representatives on behalf of renters.
  • Keeping
    accurate, up-to-date case notes, including statistical data, and entering
    data into relevant data management systems.
  • Identifying
    issues and providing guided referrals to other services that can help
  • Performing
    other duties as may be assigned from time to time to support clients and
    the program.

Public education and capacity-building on housing

  • Engaging
    in community outreach, building and maintaining relationships with community
    partners including but not limited to other service providers, housing
    providers, and non-profit organizations.

Developing public education materials and
programming to educate individuals and communities about their housing rights
and the right to housing.

  • Facilitating
    workshops and conducting presentations and information sessions across the
    GTA (and virtually during COVID).
  • Performing
    other duties as may be assigned to support CERA’s public education

Administration &
Organizational Leadership

  • Participating in relevant
    sector conversations (e.g. social media and webinars) to represent CERA as
    a leader in the sector.

Supervising and providing direction to placement
students and volunteers as needed.

Performing other duties as required to
support the organization, Executive Director and Board of Directors.

Required Qualifications

  • Post-secondary
    degree in a related field and a minimum of 5 years of relevant,
    post-secondary professional experience that includes providing housing
    and/or human rights services to clients; OR,
  • Legal
    qualifications (lawyer or paralegal) and a minimum of 3 years
    of relevant, post-secondary professional experience that
    includes providing legal services to clients, ideally with a focus on housing
    and/or human rights.
  • Experience designing and delivering human rights
    and legal education through workshops and/or presentations.
  • Demonstrated ability to problem solve,
    facilitate resolutions and mediate conflict.
  • Ability
    to work effectively with groups experiencing housing precarity and
    systemic discrimination.
  • Strong
    understanding of the housing and social sectors, domestic and international
    human rights law, housing law and the barriers facing equity-seeking
    groups in housing.
  • Ability to keep accurate, up-to-date records,
    enter data into a data management system and manage multiple timelines.
  • Strong time management and project management
    skills, including sound knowledge of work planning, budgeting and
    financial management, monitoring, evaluation and reporting.
  • Excellent
    written and oral communication skills in English, with an ability to
    communicate directly with diverse service users, the general public, and
    prepare narrative and financial reports for project donors.

proficiency in Microsoft Office (Word, Excel, PowerPoint).

of public policy processes, understanding of and experience in developing,
implementing and/or evaluating policy, drafting briefing notes and/or position
papers is an asset.

proficiency in languages other than English is an asset.

Skills and

organizational, analytical and problem-solving skills.

to multi-task, thrive in a fast-paced environment, meet deadlines and adapt
quickly to change.

to foster and maintain relationships with stakeholders and partners and work
cooperatively within a multi-disciplinary team.

political acumen, diplomacy, discretion, tact and good judgement.

experience working in close co-operation with volunteers, community members,
legal experts, service providers and researchers.

written and oral language skills with a demonstrated proficiency in writing and
speaking in clear, accessible, and compelling language with a high degree of

to work under pressure with attention to accuracy and detail with minimum supervision.

and entrepreneurial spirit to accommodate high levels of responsibility and
multiple and sometimes shifting priorities.

sensitivity and a commitment to principles of equity.

What we offer

opportunity to work with an innovative, mission-driven, entrepreneurial
non-profit organization working to advance the right to housing, and the
opportunity to contribute to shaping the direction of the organization as we
continue on our growth trajectory.

Salary range for this position
is $48,000 – $52,000. A generous benefits package will be made available
following the end of the three-month probationary period.

CERA offers flexible hours,
the opportunity to work remotely (on a part-time basis), and with a diverse
group of talented staff who are committed to advancing the right to housing in

Our office is located at the
Centre for Social Innovation (Spadina location), an exciting shared workspace
with 250 other non-profits and social innovators across three locations in
downtown Toronto. It is accessible by transit and offers substantial
opportunities to network with like-minded people and participate in a
mission-driven, innovative community through various events.

For the duration of the
COVID-19 pandemic, CERA’s operations have moved offsite and we are working
remotely in our home offices until such time as it is safe to return to our

To apply for this job

Please submit a resume and
cover letter as one PDF document, quoting the position title in the
subject line to:


for Equality Rights in Accommodation

Spadina Avenue

ON M5T 2C2


CERA welcomes applications
from diverse individuals who self-identify on the basis of any of the protected
grounds under the Human Rights Code. We are committed to full compliance
with the Human Rights Code, the Accessibility For Ontarians
With Disabilities Act, the Occupational Health and Safety Act,
and all other applicable legislation. We will provide accommodation during the
hiring process upon request. Information received relating to accommodation
measures will be addressed confidentially.

We thank all applicants for their interest.

Only candidates selected for an interview will be

No telephone enquiries please.

  • Contract Type: Full-time
  • Location: Toronto
  • Submitted by: Centre for Equality Rights in Accommodation - CERA
  • Apply by: December 9, 2020