Chief Operating Officer

Chief Operating Officer

Posted On

Aug 25, 2019

Closing Date

Aug 30, 2019



More Info

Reporting to: Chief Executive Officer, CSI

Location: Toronto

Position Type: Full time, fixed term

Compensation: 100K-140K commensurate with experience + benefits after probationary period

About CSI

The Centre for Social Innovation is building its capacity to deliver its mission of inspiring, supporting and catalyzing social innovation across Canada. With three legal entities and a combined annual budget of over $8.5 M, CSI and our charitable affiliate the Social Innovation Institute supports over 1,000 nonprofits and social mission organizations tackling a range of social, environmental and economic challenges. 

Collaboration, entrepreneurship and systems change are embodied in everything we do. We have the passion and drive of a young tech start-up but remain rooted in the social movements of the 60’s and 70’s. We are wildly optimistic while being deeply pragmatic. We are looking for someone who is recklessly committed to leveraging their enormous skills, smarts and emotional intelligence to having an impact - not just treating the symptoms, but rather getting at the root causes and actually shifting the game. 

This is a rare kind of crew - practical, friendly and deeply ambitious. We are making social change and having fun doing it. We are determined to change the world and we have a plan, but we need you to help make it happen!


About CSI’s Chief Operating Officer

CSI is seeking a highly motivated individual with excellent leadership skills to oversee the strategic direction, alignment and operational performance of our digital, financial, business, human resources and knowledge management systems. The COO will ensure these areas are well structured and functioning to meet current and future needs. The COO will be a member of the Executive Team, providing key leadership support that strengthens our long-term viability and impact towards our mission and vision.

As with all members of the CSI staff team, the Chief Operating Officer will be expected to:

  • Connect people and ideas

  • Brighten peoples’ days

  • Be at the heart of an incredible community

  • Build social networks

  • Create a culture of openness, sharing, and caring


Key Responsibilities

Financial Performance and Business Analysis 

  • Provides financial analysis that informs strategic decision making for existing and proposed areas of business including co-working, membership, digital/online and TechSoup Canada;

  • Uses financial analysis to guide investment decisions, develops financing strategies and identifies appropriate financing, business and legal models (i.e., status quo, joint ventures, for-profit or other); and

  • Oversees financial risk assessment and analysis, ensuring proper insurance, financial policies and procedures, annual audits, and budget management processes are in place, including the budget planning cycle, record keeping and remittances.

Digital and Technology

  • Ensures an integrated enterprise-wide approach for CSI’s suite of digital, technology and business management systems necessary to successfully advance the organization’s Digital Transformation Project;

  • Establishes revenue targets for CSI’s digital and technology units, overseeing business modeling and ensures targets are achieved through appropriate planning, management and partner relationships; and

  • Ensures proper digital and technology policies are in place that identify assess and communicate risks, and develops and implements processes and procedures to continuously improve services and programs 

Process and Knowledge Management

  • Ensures standardized, enterprise-wide documentation and project management processes and protocolsare in place that capture business requirements, identify functional deliverables, and that produce detailed timelines and project post-mortem reports;

  • Accountable and responsible for systems to support business and data analysis, business processes and progress across platforms; and

  • Ensures compliance with related privacy legislation, regulations and standards that protect CSI and its members’ data and information. 

Human Resources

  • Oversees CSI’s performance salary administration, including benefits and compensation benchmarking reviews and makes recommendations for new hires, consultants, and replacement personnel.

  • Oversees CSI’s payroll and wellness plan administration

  • Maintains and develops HR policies and procedures that ensure legislative compliance and model CSI’s values

  • Ensures mandatory training takes place and identifies opportunities for professional development that supports organizational priorities.

Leadership and Team Building

  • Direct Reports include CSI’s ‘backbone’ staff team: Director of Finance, Director of TechSoup Canada, Director of Technology, Director on Online Services, and HR Manager;

  • Supports and guides staff by setting performance goals, conducting regular performance reviews, identifying developmental and operational needs, and providing appropriate training opportunities and mentoring; 

  • Fosters an environment of high performance, with an emphasis on service excellence, continuous improvement and teamwork to achieve high standards for the department; 

  • Establishes collaborative and effective relationships between Backbone Team and other departments to deliver customer service excellence; and

  • Work with the Executive Team to lead “all staff” meetings, the annual budget and planning cycle, and to design team building retreats.

Special Projects

  • Undertakes special projects and assumes additional duties as assigned.


The Ideal Candidate: Position-Specific Competencies & Requirements

  • Entrepreneurial and business focused with a proven commitment to social innovation and social enterprise;

  • Able to develop, communicate and conceptualize digital and financial strategies and solutions;

  • Strong results orientation. Able to hold a big vision and jump in to guide implementation and solve problems and achieve results;

  • MBA, CPA or an advanced degree in an industry-appropriate field;

  • Ten plus years of progressive experience in a leadership and management role;

  • Amazing communication, collaboration and conflict resolution skills essential to leading, inspiring and supporting teams and collaborating with multiple departments spanning multiple disciplines; and

  • Able to travel overnight occasionally.