Community Jobs » Community Engagement Specialist

Community Engagement Specialist

Job Title: Community Engagement Specialist

Organization: Action Against Hunger / Action
contre la Faim
– Canada

Report To: Director of Development

Location: Toronto, ON (Hybrid)

Job Type: Permanent

Start Date: May 2022

Work Hours: 37.5

Salary: CAD 40K – 50K

ABOUT US

Founded in 1979, Action
Against Hunger is a global
humanitarian organization that takes decisive
action against the causes and
effects of hunger. Our mission is to save the lives of severely malnourished children while helping communities become
self-sufficient. Recognized as a world leader in the fight against malnutrition, Action Against
Hunger has pursued its vision of a world without hunger for almost four decades, combating hunger in
emergency situations of conflict, natural disaster, and chronic food insecurity. With more than 8,000 staff in
nearly 50 countries, our programs in nutrition, food security, livelihoods, water, sanitation, and
hygiene, reach more than 20 million people each year.

ABOUT THE ROLE

As
part of the Development Team, the Community Engagement Specialist will be responsible
for engaging with our community on social media channels to post content,
resolve issues, provide information and be an ambassador of the organization.
They will also be responsible for the timely and accurate processing of gifts
including inputting gifts into the database and preparation of gift
acknowledgments with respect to fund development and donor stewardship. This
position reports to the Director of Development and works closely with the
Digital Marketing Officer and Marketing and Communications Officer.

JOB RESPONSIBILITIES

Social Media
– 30%

§
Set and implement
social media and communication campaigns to align with marketing strategies.

§
Provide engaging text,
image, and video content for social media accounts.

§
Respond to comments
and customer queries in a timely manner.

§
Monitor and report on
feedback and online reviews.

§
Organize and
participate in online events to build community and boost brand awareness.

§
Coordinate with
Digital, Marketing, and Fundraising teams to ensure brand consistency.

§
Build relationships
with donors, prospects, and influencers.

§
Stay up to date with
digital technology trends.

Gift
Processing – 30%

§
Handle incoming donor inquiries/requests
by telephone, mail, and email.

§
Manage data entry and
gift processing for donations.

§
Update, review, and
amend donor database records and templates as required.

§
Process and track
individual records in the organization’s CRM database.

§
Prepare and distribute
donor Thank-You letters and process charitable tax receipts.

§
Draft personalized
correspondence as required.

Donor Relations
and Stewardship – 25%

§
Conduct warm thank you
calls to new and current donors on a weekly basis.

§
Conduct research to
identify donor prospects, including foundations and individual donors.

§
Work with the Director
of Development to prepare donor proposals, reports, presentations, collateral
and donor correspondence.

§
Assist with
stewardship and fulfillment obligations for foundations and donors.

Administration – 15%

§
Oversee budgeting
support in creating purchase orders and tracking weekly or monthly expenses

§
Work with the Finance
Department to close necessary purchase
orders once invoices have been received.

§
Perform other duties
as assigned.

QUALIFICATIONS AND EXPERIENCE

§
Bachelor’s degree in
communications, business, journalism or in a relevant discipline.

§
Hands on experience with
social media management for brands.

§
Experience working in
complex environments with a high degree of organizational effectiveness.

§
Experience in a
customer-facing role.

KNOWLEDGE, SKILLS,
ABILITIES AND OTHER ATTRIBUTES

§
Exceptional written
and oral communication skills in English (fluency in French would be considered
an asset).

§
Good customer service
and interpersonal skills.

§
Ability to interpret
website traffic and online customer engagement metrics.

§
Knowledge of online
marketing and marketing channels.

§
Strong attention to
detail and ability to multitask.

§
Ability to develop
creative, engaging and original content for social media platforms.

Action Against Hunger Canada is committed to the creation of a diverse
and inclusive workplace. We actively welcome applications from Indigenous
persons, persons with disabilities, visible minorities, women, persons of all
sexual orientations and genders. If you are invited to continue the selection
process, please notify our human resources representative of any accommodation
or special measures that you may require.

Action Against Hunger Canada is committed to promoting the well-being of
people around the world and focuses its efforts on saving lives through the
elimination of hunger. To that end, we uphold the principles of independence,
neutrality, non-discrimination, unrestricted access to assistance,
professionalism, and transparency in all our operations. We have ZERO TOLERANCE
towards any behavior violating our Code of Conduct, including workplace
violence, harassment and sexual harassment, any form of exploitation and abuse,
corruption, fraud, and any behavior lacking integrity.

Action Against Hunger Canada is committed to safeguarding children and
adults in the communities where we work. Our safeguarding commitment is to
ensure that children and adults are protected from both deliberate and
unintentional harm or abuse caused by Action Against Hunger staff, including
the Prevention from Sexual Exploitation and Abuse (PSEA).

In an effort to safeguard children and adults in communities we work,
our offers of employment are conditional on successfully clearing background
checks that may include, but are not limited to, criminal records,
vulnerable sector screening, and employment references.

If you
are interested in this position, please apply online by May 30, 2022, using
the following link: https://apply.workable.com/acfcanada/j/57AD7CBFFB/

We thank
all applicants for their interest in this opportunity; however, only those selected
for an interview will be contacted.

To learn
more about Action Against Hunger, visit our website at www.actionagainsthunger.ca