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Community Jobs » Director, Corporate Services

Director, Corporate Services

Position Overview

The Director of Corporate Services is an integral member of Pride at Work Canada’s senior leadership team that drives the organization to reach peak efficiency while staying true to its values. Focused on talent oversight, legal compliance, finance, IT and project management, the Director of Corporate Services will support the continued operational growth of Pride at Work Canada.   

The Director is responsible for developing and ensuring compliance with corporate policies and procedures, relevant legislation, and other legal directives. The Director provides ongoing leadership and technical expertise for a range of initiatives while working in collaboration with funders, other managers, staff, volunteers, and community partners.

Duties and Responsibilities

Human Resources

  • Establish, develop, and direct HR strategy and culture operations, including performance reviews, time off, performance management plans, mentorship, bonus programs, benefits, legal issues, celebrations, team training, team-building events, and other events, in addition to hiring, onboarding, and payroll. 
  • Develop, implement, and direct procedures that are well-defined and well-documented for the organization’s daily operations across all units.
  • Facilitate conflict resolution and effectively address any challenges that arise within the organization.
  • Holds responsibility for the engagement, development, and support of leaders in the performance management of staff.
  • Lead a team of direct reports, coach, and mentor others, fostering a culture of continuous learning, growth, and inclusivity to support individual and team development.
  • Nurture a high-performance environment and implement a people strategy that attracts, retains, develops, and motivates the team and organization.


  • Develops, implements and maintains all administrative policies and procedures for proper internal control and to comply with government funding, directives, practices and policies;
  • In collaboration with the Executive Director, monitor and oversee financial/budget processes.
  • Conduct cost analysis to ensure value for money and quality of financial decisions.
  • Provide advice, guidance and support to the Leadership Team in the development of budget data and projections, provide necessary data on program operations and ensure information is submitted in the proper format.
  • Oversees and directs all financial processes, including AP, AR, month-end reconciliations, monthly financial statements, variance and performance analysis, forecasting, and procurement;
  • Directs, supervises, mentors and develops the finance and administration staff.

IT Management

  • Evaluate the need for new technology and technical support to meet the organization’s requirements. 
  • Source, procure and maintain inventory of IT and technology assets used by Pride at Work Canada staff. 
  • Provide basic technical and troubleshooting support to the organization as required, obtaining higher technical expertise as needed.
  • Liaise with technical service providers as appropriate.

Contract Management

  • Performing risk assessments on potential contracts and agreements.
  • Developing and sustaining long-standing relationships with company-approved vendors.
  • Evolve and maintain collaborative relationships with vendor(s) while effectively resolving vendor performance/capability issues to ensure alignment with Pride’s expectations.
  • Conducting research on available vendors to determine which vendors offer the best pricing and product quality.
  • Implementing a supplier diversity program to ensure that the best vendors are secure and establishing standards by which to assess the performance of approved vendors.
  • Evaluating current supplier diversity programs and identifying ways to improve them.

Process Improvement

  • Monitor and evaluate program outcomes, making data-driven decisions to enhance effectiveness and ensure continuous improvement.
  • Drive operational efficiency by developing and implementing streamlined processes, policies, and procedures.


  • Responsible for the creation and implementation of an internal and external communications strategy, ensuring timeliness in delivery of communications via emails, social media and other methods.
  • Cultivate a positive and inclusive work culture that fosters teamwork, collaboration, and professional development.
  • Maintain effective communication channels with various stakeholders, including partners, donors, and community members.
  • Models a strong commitment to diversity, equity, inclusion and belonging. Fosters high levels of mutual trust and respect through honesty and integrity.
  • Ensures and enhances alignment, synergy and transparency of policies, processes and service delivery across the organization.
  • Continuously fosters a collaborative work culture and champions organizational values and competencies as a mentor to others throughout the organization.
  • Supports ED accountabilities, strategic priorities and core enabling functions.


  • University degree from an accredited post-secondary educational institution in Business, Commerce, Human Resources, Finance, Non-Profit Management, or a related area; 
  • A Chartered Professional Accountant (CPA) designation and/or a CHRP/CHRL designation are an asset. 
  • Minimum of 5-8 progressive years’ experience leading and managing diverse teams and programs.
  • Experience in budget development, financial analysis, and the management of fiscal resources.  
  • Experience in performance management, conflict resolution, and attendance management. 
  • Strong leadership, interpersonal, communication, and presentation skills.  
  • Experience using computerized financial systems.
  • Experience with Non-profit accounting standards and public sector accounting. 
  • Experience with third-party grants and financial reporting is an asset. 
  • Experience with Provincial and Federal legislative reporting requirements is an asset. 
  • Exceptional ability to lead, coach, and mentor a diverse team while modelling innovation, continuous learning, growth, and improvement;
  • Excellent problem-solving skills, including the ability to anticipate issues and proactively respond;
  • Excellent communication skills, both written and oral; English mandatory and French bilingualism preferred.
  • Exceptional interpersonal and stakeholder management skills;
  • High degree of political acumen, confidence, tact, and diplomacy;
  • Independence, initiative, and ability to be responsive to changing priorities and circumstances.
  • Detail-oriented and adept at negotiating vendor contracts.

Working Conditions and Benefits

  • Flexibility to choose between remote work and office-based work in Toronto
  • Flexible working hours
  • 40-hour work week, Monday-Friday
  • A salary range between $86,000 CAD – $95,000 CAD
  • Extensive employer-paid group benefits
  • Eligible upon hire
  • Tailored to the needs of our 2SLGBTQIA+ workforce and their dependents
  • Health care spending account
  • Pregnancy and parental leave top-up
  • Paid time off
  • 10 Paid flex days for appointments, errands, or any other commitments
  • 15 days of paid vacation with an increase to 20 days after three years of service
  • Paid shutdown between the December holidays, which is in addition to paid vacation days
  • Three (3) paid Holidays in addition to Statutory Entitlements:
  • National Day for Truth and Reconciliation 
  • Toronto Pride (the Friday before)
  • Toronto Pride Parade (the Monday after)
  • Monthly contributions to an RRSP (no employee contributions required)
  • Professional development and career growth opportunities for self-driven and motivated team members

Direct Reports

There are currently three direct reports, but this may change with the organization’s future growth.

Committees/Working Groups

Leads the Culture Committee, composed of staff members.

Supports the Finance & Audit Committee, composed of staff and board members.

About Us

Founded in 2008, Pride at Work Canada is the leading Canadian not-for-profit organization promoting workplace cultures that are inclusive of all employees and job seekers; especially 2SLGBTQIA+ communities. We work with a member network of Canadian employers and community partners that share our vision of a Canada where everyone can achieve their full potential at work, regardless of gender expression, gender identity and sexual orientation. For more information, please visit 

Land Acknowledgement

Pride at Work Canada/Fierté au travail Canada works on the unceded and treatied traditional territories of the First Nations, Métis, and Inuit, which includes Two-Spirit and LGBTQIA+ Indigenous communities. Pride at Work Canada/Fierté au travail Canada’s main office is based in Tkarón:to/Toronto, which is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands. These lands and waters are the traditional homes and territories of and cared for by the Anishinaabeg, Wendat, Chippewa, Haudenosaunee, and the Mississaugas of the Credit First Nation. Today, Toronto is home to Indigenous, Afro-Indigenous and Urban Indigenous people from across Turtle Island.


Application Process

The application deadline for this position is Tuesday, April 2, 2024, at 11:59 pm EST.

Please submit a cover letter and resume. We thank all applicants for their interest. Only those candidates selected for an interview will be contacted.

Candidates who identify as 2SLGBTQIA+ or are otherwise marginalized on the grounds of gender expression, gender identity and/or sexual orientation are strongly encouraged to apply. Lived experience as a member of any equity-deserving community is considered a strong asset.

Accessibility & Accommodations

Pride at Work Canada/Fierté au travail Canada welcomes and encourages applications from disabled people, and people with disabilities. We believe strongly in accessibility in all the work we do, as such previous to the interview, we will provide the interview questions and ask for other ways we can make the interview process more accessible. We encourage requests to make the hiring process as accessible as possible, some examples may be:

  • Captions during the interview.
  • Having a support person or support animal.
  • Sending follow-up responses in case there is anything you missed during your interview.

Accommodations are available on request for candidates participating in all aspects of the selection process. Please advise at any point, and we will work with you to meet your needs.