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Community Jobs » Human Resources Generalist

Human Resources Generalist

About CSI


The Centre for Social Innovation (CSI) is a nonprofit social enterprise based in Toronto with collaborative workspaces, communities and national acceleration programs. CSI supports over 1,000 nonprofits and social mission organizations tackling a range of social, environmental and economic challenges. Our mission is to catalyze social innovation by amplifying the success of our members and fueling a movement for people and planet. CSI works closely with our affiliate organization, the Centre for Social Innovation Institute, to make social innovation education, training and spaces inclusive and accessible.


Collaboration, entrepreneurship and systems change are embodied in everything we do. We have the passion and drive of a young tech start-up but remain rooted in the social movements of the 60’s and 70’s and bring the professionalism of the 21st century. We are wildly optimistic, committed to finding solutions that put people and planet first, while being deeply pragmatic. We are looking for someone who is committed to leveraging their skills, smarts and emotional intelligence to having an impact on our world.


This is a rare kind of crew – practical, friendly and deeply ambitious. We are determined to change the world and we have a plan, but we need your help to make it happen! We are making social change and having fun doing it.


About the Role


The successful HR Generalist will provide people expertise and insight to assist leaders weigh various factors and make thoughtful HR decisions that help CSI achieve its mission. They will communicate effectively with all levels of the organization, support conflict resolution and offer clarification on policies and practices. Top candidates will be comfortable managing grey areas, be effective at problem-solving and take a hands-on approach to HR.


Key Responsibilities


HR Advice & Counsel


  • Advise and coach managers to respond to employees’ concerns and address issues proactively, ensuring organizational policies are administered fairly and consistently, in compliance with current legislation
  • Work with supervisors and the Executive team to understand staffing needs and requirements, and implement changes
  • Perform job evaluations for new and existing positions, making recommendations in alignment with CSI’s compensation framework
  • Monitor HR analytics and make recommendations to the Executive Team


Recruitment & Program Management


  • Coordinate a dynamic recruitment process that attracts quality candidates to the growing and dynamic CSI Teams, matching exceptional talent to the right role
  • Liaise with our recruitment and selection partners to create placement opportunities (e.g. IIN program)
  • Review all job postings for content and form, post them on CSI platforms following CSI branding guidelines
  • Provide recruitment and selection resources and recommendations to support hiring teams throughout the process, including outreach channels, candidate evaluation templates, interview questions, etc.
  • Identify Inclusion, Diversity Equity & Accessibility (IDEA) patterns and trends and help turn those insights into tangible staff and member programs and initiatives and to create a compelling story that encourages others to join us on our journey
  • Actively participate in the IDEA Committee to help CSI evolve its enterprise wide IDEA strategy and ensure its execution across the organization’s human resources policies and procedures
  • Assist in tracking IDEA training and other mandatory training for all staff and the board


HR Operations


  • Be the first point of contact for HR inquiries, clarifying policies including recruitment and selection, on/off boarding, rewards, payroll, performance management and conflict resolution
  • Prepare new employment agreements, consulting contracts and contract change letters
  • Manage an effective, warm and streamlined onboarding process
  • Conduct exit interviews and process terminations
  • Administer performance documentation (forms and surveys) and ensure records are updated in the HRIS
  • Review professional development requests, referring to our professional development policy
  • Track and follow up on pending HR operations tasks, including fixed-term contracts about to end
  • Ensure HR manuals and process documents are updated and kept current (e.g. Welcome Booklet)
  • Identify and recommend changes and updates to HRIS, ensuring data is accurate and up-to-date


Payroll & Benefits Administration


  • Liaise with payroll provider to report staff and pay changes, vacation and deductions, ensuring personnel data is accurate and updated within the deadlines
  • Liaise with brokers and insurance providers to administer and renew policies (Equitable MyFlex, Occupational Accident Insurance, etc)
  • Collect, review and submit plan enrollment/cancellation forms and other Wellness Plan data


Key Skills and Qualifications


  • You have 3+ years of HR Generalist experience. You are comfortable navigating all HR functions and demonstrate a complete understanding of the position
  • You understand Labor Law and Employment regulations in Ontario and how to apply them within your day-to-day work, company policy and employee issues
  • You are familiar with HRIS administration (Payworks preferred) and its impact on compliance, HR analytics and the employee experience
  • You are well organized and meticulous in your approach to problem solving, making HR recommendations and administering the HRIS
  • You possess remarkable communication and organizational skills, as you will be dealing with employees on every level and shifting priorities
  • You have strong work ethics and know how to handle sensitive, confidential and private information
  • You can handle ambiguity and conflict effectively, bringing clarity and facilitating resolution




  • Experience supporting or leading the implementation of an integrated HR system
  • Experience administering compensation plans and conducting job evaluations
  • Familiarity with Diversity, Equity, Inclusion and Accessibility practices


Working amidst COVID-19


During the COVID-19 pandemic, most of our staff have been working from home. Interviews will take place virtually over phone and video conference. We expect the start date of the selected candidate to be before our office re-opens. As such, the successful candidate will be expected to work remotely from a home office with reliable internet service.



Job Title: Human Resources Generalist

Reporting to: Chief Operating Officer

Department: Backbone

Location: Toronto – Availability to work from our Toronto office and remotely

Employment Type: 1-year contract (maternity leave replacement)

Work hours/days: full-time 37.5h/week, Mon-Fri

Compensation: $50,178-56,450 annually, commensurate with experience, plus benefits after probation period.



What you can expect working with us


We are a dynamic and collaborative team invested in our mission. We are constantly seeking to improve processes and increase our impact in the community.


We advocate for the presence and contributions of all people regardless of ability, age, cultural background, education, ethnic origin, gender expression, gender identity, immigration status, language, marital status, nationality, physical appearance, political affiliations, perspective, race, religion, sexual orientation, sexuality, family status, socioeconomic status, or other such considerations, and intersectionalities therein. We recognize international experience and strongly encourage applications from diverse backgrounds and communities.


How to Apply


Applications will be accepted on a rolling basis until May 16th, 2021. Please submit your full application here, including your resume and cover letter as soon as you are interested.


Only those selected will be contacted via e-mail and/or phone call.


Please let us know of any specific requirements needed in advance of visiting any of our spaces – we will be happy to work with you on any accommodation requests.


For more information, visit our website:



To apply to this position, please check the job posting.