Community Jobs » OCIC Customer Service Assistant

OCIC Customer Service Assistant


Ontario Council for International Cooperation (OCIC) is an expanding community
of Ontario-based international development and global education organizations
and individual associate members working globally for social justice.

Reporting to the Communications & Content
Specialist, the Customer Service
will work closely with OCIC staff, members and key stakeholders
to support OCIC with developing new and compelling communications content,
ensuring OCIC’s website content is up-to-date, supporting relationships with
key stakeholders, and maintaining existing databases. This position allows for a maximum of 35
hours per week for 8 weeks from October – December 2021. We anticipate this being 5 days a week,
working virtually.


The successful candidate will have an
opportunity to share ideas, think creatively and take initiative on
communications projects, while working closely with the Communications &
Content Specialist and other members of the OCIC team to produce new content
and engage with diverse stakeholders within the international cooperation
sector in Ontario.

and Responsibilities:

Digital Skills
• Supporting updating and optimization of the
OCIC website (WordPress)
• Supporting OCIC in developing content to be shared across digital platforms

• Support in the creation of new, engaging content for platforms such
as print, web, and social media, including: blogs, graphics, infographics,
reports, pamphlets and brochures
• Designing select graphics (including infographics, visual design elements,
etc.) for social media, reports, briefs, web, collateral materials
• Assisting in the development of new marking material such as a digital
membership pamphlet

Client Services
• Membership relationship development
• Researching member websites to find existing opportunities and activities,
and encouraging members to post these opportunities on the OCIC website
• Helping research Ontario INGOs, prospective members and competitors to
support OCIC’s membership strategy, as well as create relationships with
prospective members
• Helping to manage and build strong relationships with key stakeholders,
including members

• Participating in meetings and workshops related to communications
• Networking, liaising and developing relationships with diverse stakeholders
including: youth, feminists, Indigenous, diaspora and disability inclusion
groups, organizations and individuals

• Ensuring the Sustainable Development Goals (SDGs) and Canada’s Feminist
International Assistance Policy (FIAP) action areas, as well as gender equality
and anti-oppression themes and results are integrated into communications,
partnerships, and activities as outlined in our funding agreements and
organizational policies

• Helping to document and report on good practices and lessons learned
• Supporting the preparation of qualitative, quantitative and financial
reporting items, as necessary
• Other duties, as assigned


The ideal candidate will have:

• Relevant experience in any or a combination
of communications, marketing, stakeholder participation, public engagement,
and/or outreach fields

• Experience in and knowledge of international
development issues, social justice and global cooperation efforts

• Excellent interpersonal and communication
skills, including compelling writing, formatting and editing skills

• Demonstrated ability to work effectively
with diverse groups

• Detail-oriented, with a demonstrated ability
to organize work, set priorities, meet deadlines, monitor progress towards
goals, and track information

• General computer skills and proficiency in
programs such as Zoom, Microsoft Office, Gmail and G Suite, MailChimp,
WordPress and social media platforms

• An interest in graphic design and content
creation, including posters, graphics and blogs, using platforms such as Canva,
Adobe Photoshop, and/or InDesign

• Interest in website management

• Dynamic team player with a ready sense of
humour, compassion for others, and capacity to work at home

• A demonstrated ability to work independently
on assigned duties and projects

• Post-secondary education is preferred;
equivalent lived experience will also be considered


All OCIC staff are currently working from
home. The successful candidate must have
access to a computer and high speed internet connection, and must be able to
work virtually. Modest compensation will
be offered for use of one’s own computer and internet while working for OCIC.


position is funded by the Government of Canada through the Canada Summer Jobs
program. Candidates must meet the
following eligibility requirements to be considered:

• Be between 15 and 30 years of age
(inclusive) at the start of employment;

• Be a Canadian Citizen,
permanent resident, or person on whom refugee protection has been conferred
under the Immigration and Refugee
Protection Act; and

• Be legally entitled to
work according to the relevant provincial / territorial legislation and
regulations. (International students on a work/study permit are not eligible
for the Canada Summer Jobs program.
Recent immigrants are eligible if they are Canadian Citizens or
permanent residents.)

Please complete OCIC’s
application form and attach your cover letter and CV here by no later than 9:00 am ET, September 1, 2021. Interviews
will be conducted online via Zoom September
27-29, 2021.

Values in Practice:

OCIC’s work, both
internally and as a collective of members, is grounded in a shared vision of
global social justice, human dignity and participation for all, and is guided
by ideals about anti-oppression, human rights, international cooperation, and
the appropriate meeting of human needs articulated in a multitude of places by
multilateral bodies, states, and civil society groups.

OCIC is committed to the Prevention of Sexual
Exploitation, Abuse and Harassment. All
OCIC staff, Board, volunteers, members, partners, funders, contracted parties
and representatives engaged or working with or for OCIC to provide services on
behalf of the Council are required to comply fully with our Prevention of
Sexual Exploitation, Abuse and Harassment Policy and Code of Conduct.

As an equity seeking
organization, OCIC encourages applications from individuals that represent the
full diversity of communities in Canada, including complexities of intersecting
identities such as ability, age, class, gender, race and sexual orientation.
Please contact if you require any
accommodations during the application process.

To apply to this position, please check the job posting.