Community Jobs » Program Manager

Program Manager

Program Manager

Deadline: Friday, February 5, 2021 at 1:00 pm

About CERA

CERA is one
of Canada’s oldest charities working to advance the right to adequate housing.
Founded in 1987, CERA has worked tirelessly for over thirty years at the
intersection of human rights and housing and is one of Canada’s leading NGOs
working in the area of social and economic rights. CERA works to advance the
right to adequate housing by:

Serving clients to help them stay
housed: CERA provides free services to tenants facing eviction
and human rights violations in their housing, and we are experts in these
fields. Each year we provide services to over a thousand tenants and we are
highly effective in ensuring that some of the most vulnerable Ontario renters
remain in their homes.

Providing education and training about
housing rights: CERA provides public education and training on housing
rights and human rights in housing to diverse groups across Ontario, reaching
approximately 1,000 people annually. We work with community partners to train
individuals and communities about their housing rights and how to assert them,
and we engage with landlords to educate them about their obligations as housing

Advancing rights-based housing
policy: CERA advances rights-based housing
policy through research, policy development, advocacy and litigation.
Notable achievements include setting a legal precedent preventing landlords
from discriminating against renters who receive social assistance, launching a
constitutional challenge against the federal government for failing
to take action against homelessness, and coordinating the
Right to Housing Toronto Network (R2HTO).

The Opportunity

We are
seeking a motivated and committed human rights professional with strong skills
in developing and delivering education programming and project and program management.
You will be part of a small but mighty CERA team with an ambitious goal of
advancing the right to housing. In this role, your ability to juggle multiple
responsibilities under tight timelines is essential. If you are a self-starter
with demonstrated experience successfully developing and delivering
multifaceted projects and programs, this could be the right role for you.

to the Operations Manager, the successful candidate will be a key player in the
design, development and delivery of a new and innovative program at CERA. The
role requires knowledge of and facility in Ontario housing law and rights,
domestic and international human rights law, experience working with vulnerable
communities and strong strategic thinking, project management, communications
and cross-team collaboration skills.

About the

The Program
Manager will lead the development and delivery of a new program at CERA that is
designed to enhance the capacity of vulnerable renters to navigate rental
housing laws and systems towards more stable and successful tenancies. Working
collaboratively with housing providers and service providers, with an initial
focus on supportive housing providers and service providers who support supportive
housing clients, the Program Manager will develop and deliver wrap-around
legal competency training for supportive housing communities, including renters,
peer supporters, supportive housing providers and front line workers. The Program Manager
will also provide ongoing capacity-building support by providing direct and
targeted support services for vulnerable renters and the frontline workers and
service providers who support them, and develop educational materials and
knowledge products including workshop content, facilitator guides, presentation
materials and supplementary resources including a guide for renters, FAQ
pamphlets and tip sheets, a best practice guide and sample policy templates.

responsibilities will include:

Education and capacity-building

Leading the
development and delivery of innovative education materials and programming with
the objective of ensuring that participating renters and clients understand and
can assert their housing rights (particularly to housing providers), and that
service providers and peer supporters can support them in doing so. In so doing
you will:

Work with housing and service provider partners
and their clients to identify needs and knowledge and capacity gaps of the
target population.

Develop accessible materials through reference to
relevant laws, regulations, best practices and needs of the partners.

Deliver educational and capacity-building
programming to a variety of audiences, focused on understanding and asserting
rights under the Residential Tenancies Act.

Develop and maintain strong relationships with
housing provider and service provider partners, regularly consulting with and
providing updates to them.

Client Services and Support

targeted one-on-one support to renters and service providers who are supporting
renters facing eviction or a human rights violation in their housing. In so doing,
you will:

  • Provide
    legal information related to the eviction process, eviction prevention and
    human rights in housing over the phone and via online channels.
  • Provide
    ongoing assistance and case management to clients facing eviction, discrimination
    and requiring human rights-related accommodations and other supports.
  • Advocate
    (both orally and in writing) with housing providers or their
    representatives on behalf of renters.
  • Keep
    accurate, up-to-date case notes, including statistical data, and enter data
    into relevant data management systems.
  • Identify
    issues and provide guided referrals to other services that can help

Share feedback about the challenges experienced
by program participants.

Identify gaps in the broader services system across

Program Management

Delivering the program in accordance with the funding
agreement and leading all aspects of the program including design, development,
planning, budget management, delivery, implementation and evaluation.

Preparing reports on financials and outcomes for management
and the funder as needed, and communications materials to promote the program
to relevant external audiences including donors, other stakeholders and the

Managing and directing staff, students and
volunteers assigned to the program.

Maintaining an up-to-date understanding of the
policy and political landscape as it relates to the subject matter of the program.

Identifying and leveraging opportunities for
coordination and knowledge sharing of the program with key stakeholders and the
general public.

Maintaining positive relationships with the
funder, program partners and other relevant external stakeholders.

Assisting in securing ongoing funding for the
program, by supporting and/or leading the development of grant proposals,
identifying opportunities for funding and developing relationships with
potential funders.

Administration &
Organizational Leadership

in relevant sector conversations (e.g. social media and webinars) to represent
CERA as a leader in the sector.

  • Delivering presentations on behalf
    of the organization to a variety of audiences and stakeholders.

Supervising and providing direction to placement
students and volunteers as needed.

Performing other duties as required to support
the organization, Executive Director and Board of Directors.

Required Qualifications

Post-secondary degree or diploma in a related field; Masters, relevant
professional degree, or post-graduate certification (law, human rights, social
work) an asset.

  • Minimum of 7 years of
    relevant, post-graduation professional experience in the area of housing
    rights, with a focus on public education, project management, program management,
    or client advocacy.
  • Significant expertise in the laws governing
    housing rights in Ontario, in particular the Residential Tenancies Act and
    the Ontario Human Rights Code and an understanding of international
    human rights law as it relates to housing.
  • Demonstrated experience
    in developing and delivering educational programming related to housing
    rights for a variety of audiences.
  • Project and/or program
    management experience, including sound knowledge of work planning,
    budgeting and financial management, monitoring, evaluation and reporting.
  • Experience
    working effectively with marginalized populations including individuals experiencing
    homelessness, housing precarity and systemic discrimination.
  • Outstanding written
    and oral communication skills in English and an ability to communicate
    directly with diverse audiences and the general public, producing clear
    written work on complex issues.
  • Strong understanding
    of the housing and social sectors in Ontario, and the barriers facing
    equity-seeking groups in housing.

Advanced proficiency in
Microsoft Office (Word, Excel, PowerPoint).

Knowledge of public policy
processes, understanding of and experience in developing, implementing and/or
evaluating policy, drafting briefing notes and/or position papers is an asset.

Working proficiency in
languages other than English is an asset.

Skills and

organizational, analytical and problem-solving skills.

Ability to
multi-task, thrive in a fast-paced environment, and adapt quickly to change.

Ability to build
relationships with stakeholders and work in close co-operation with volunteers,
community members, legal experts, service providers, academia and/or
researchers, and in a multi-disciplinary team.

Ability to work
accurately under pressure with attention to detail and deadlines, and with
minimal supervision.

Flexibility and
entrepreneurial spirit to accommodate high levels of responsibility and
multiple and sometimes shifting priorities.

Strong political
acumen, diplomacy, discretion, tact and good judgement.

sensitivity and a commitment to principles of equity.

We recognize and value the unique perspective that people
with lived experience of poverty and/or precarious housing bring in addition to
the skills and qualifications listed above.

Starting Salary Range: $57,000 – $70,000 commensurate with experience and

Anticipated Start Date: February / March 2021

What we offer

opportunity to work with an innovative, mission-driven, entrepreneurial
non-profit organization working to advance the right to housing, and the
opportunity to contribute to shaping our direction as we continue on our growth

A generous benefits package will be made available
following the end of the three-month probationary period, which includes health
and dental benefits, AD&D, long-term disability and life insurance. All
staff are provided with 10 paid sick days annually.

Four weeks of paid vacation are provided and CERA’s
offices typically close over the winter holidays, providing a handful of
additional paid days off for staff.

CERA offers flexible hours, the opportunity to work
remotely (on a part-time basis), and with a diverse group of talented staff who
are committed to advancing the right to housing.

Our office is located at the Centre for Social Innovation
(Spadina location), an exciting shared workspace that houses 250 non-profits
and social innovators across multiple locations in downtown Toronto. It is
accessible by transit, gender inclusive, and offers substantial opportunities
to network with like-minded people and participate in a mission-driven,
innovative community through various events.

Until public health guidance related to COVID-19 changes,
CERA staff are encouraged and supported to work from their home offices on a
full-time basis and are provided with appropriate equipment to ensure a safe
work environment. Staff have the option of working at CERA’s office if they
prefer, subject to availability, and so long as public health and building
protocols are followed.

To apply for this job

Applications should include a CV and cover letter in one
PDF document and should be submitted by email to with the subject line: Application – Program

At CERA, we believe that a workforce that reflects the
diversity of the communities we serve strengthens our ability to achieve our
mission. We strongly encourage applicants of all genders, racial, ethnic and
cultural backgrounds, sexual orientations, abilities, and with a range of life
experiences to apply.

We are committed to full compliance with the Human
Rights Code, the Accessibility For Ontarians With Disabilities Act,
the Occupational Health and Safety Act, and all other applicable
legislation. We will provide accommodation during the hiring process upon
request and information received relating to accommodation measures will be
addressed confidentially.

We thank all applicants for their

Only candidates selected for an
interview will be contacted.

No telephone enquiries please.

  • Contract Type: Full-time
  • Location: Toronto
  • Submitted by: Centre for Equality Rights in Accommodation - CERA