Community Jobs » Respite Support Worker- Part Time/Full Time Positions

Respite Support Worker- Part Time/Full Time Positions


Support Staff in the 24-hr respite program will be responsible for providing respite services to guests at St. Felix Centre (SFC) including: facilitating access to resting spaces, meals, harm reduction supports, health resources and other community services while maintaining Health and Safety standards.


  • Promote a respectful, welcoming, friendly and safe environment, utilizing crisis/conflict de-escalation techniques and trauma informed care
  • Understand and apply a harm reduction approach to service delivery
  • Be knowledgeable of, and perform duties consistent with SFC policies and guidelines and report any violations
  • Communicate effectively and use a supportive, non- judgmental approach with all team members, managers, supervisors, guests, and stakeholders
  • Perform intake procedures of new guests as per guidelines
  • Assist with meal preparation, service and cleanup
  • Facilitate access to services such as storage, showers, meals, sleeping space etc.
  • Respond to medical and other emergency situations including opioid overdose
  • Maintain cleanliness and sanitization of space
  • Monitoring of guests and maintaining an awareness of activities on or near all SFC property and report concerns as required
  • Maintain program supplies, monitor inventory and report shortages
  • Perform referrals for guests using SMIS and Central intake
  • Collaborate with other SFC departments to provide internal and external program referrals as needed
  • Respond to overdoses and other medical emergencies as per St. Felix Centre protocols
  • Accurately prepare all written documentation including shift notes consistent with SFC guidelines
  • Report incidents involving guests including but not limited to injury, illness, and aggression or other risks to health and safety
  • Maintain the confidentiality of guests and staff members
  • Documenting and reporting complaints in a timely manner as per SFC procedures
  • Maintain and model appropriate professional and ethical boundaries according to policy
  • Adhere to and positively promote Health and Safety protocols including the use of appropriate PPE
  • Attend meetings outside of regular hours as requested
  • Additional duties as requested


  • Completion of BSW/SSW or similar discipline or equivalent work experience in a related field – Lived experience will be considered an asset
  • Certificates and training will be considered an asset or willingness to be trained: First Aid and CPR, Overdose response and Naloxone administration, Non-violent crisis intervention, Anti racism and anti oppressive practice, Food handlers’ certificate
  • Joint health and Safety certification considered an asset
  • Ability to lift 50 lbs, climbing stairs, frequent bending


  • Minimum 1year of experience working with people experiencing poverty, mental illness, trauma and substance use
  • Lived experience will be considered an asset
  • Experience working with people of marginalized communities
  • Previous role in customer service or public service would be considered an asset


  • Proficient in Microsoft office and Google suite
  • Report writing and documentation skills
  • Excellent verbal communication including in-person and phone interactions
  • Demonstrated ability to de-escalate conflicts and remain calm under pressure
  • Ability to work with diverse groups
  • Ability to exercise diplomacy and high degree of integrity


  • Self awareness and ability to regulate one’s emotional state
  • Guest focused and ability to develop rapport
  • Coachabiity and open to feedback
  • Conflict resolution and Critical thinking
  • Attention to detail and excellent communication skills
  • Working well in a team and taking initiative
  • Good time management and efficiency


  • Interaction with employees, management, and the public at large.
  • Flexible hours, including nights, weekends, and holidays.
  • High levels of trauma content and pressure
  • Intermittent physical activity including walking, standing, sitting, lifting.
  • risk of exposure to pests (lice, bedbugs)
  • pet friendly environment
  • Safety precautions due to proximity with hazardous materials and/or contagious diseases.
  • Flexible to travel between locations and some scheduled overtime is associated with this position

Schedule for Full time Position: 40 hours/ per week with $1 overnight Shift Premium

Wednesday – Thursday 7:00 am – 3:30 pm

Friday – Sunday – 3:00 pm – 11:30 pm

Schedule for Part time position: 16 hours/ per week with $1 overnight Shift Premium

Sat – Sun 11:00 pm – 7:30 am

Salary: $21.00 per hour

COVID-19 considerations:
Successful candidates will be required to provide Background check consent and proof of full Covid-19 vaccination(s) as a condition of employment.

To apply to this position, please contact the job poster via email