Community Jobs » Senior Program Manager – Services and Education

Senior Program Manager – Services and Education

Senior Program Manager – Services and Education

Deadline: Friday, February 5, 2021 at 1:00 pm

About CERA

CERA is one of Canada’s oldest charities working to advance the right
to adequate housing. Founded in 1987, CERA has worked tirelessly for over
thirty years at the intersection of human rights and housing and is one of
Canada’s leading NGOs working in the area of social and economic rights. CERA
works to advance the right to adequate housing by:

Serving clients to help them stay housed:
CERA provides free services to tenants facing eviction and human rights
violations in their housing, and we are experts in these fields. Each year we
provide services to over a thousand tenants and we are highly effective in
ensuring that some of the most vulnerable Ontario renters remain in their

Providing education and training about
housing rights: CERA provides public education and training on
housing rights and human rights in housing to diverse groups across Ontario,
reaching approximately 1,000 people annually. We work with community partners
to train individuals and communities about their housing rights and how to
assert them, and we engage with landlords to educate them about their
obligations as housing providers.

Advancing rights-based
housing policy: CERA advances rights-based housing policy
through research, policy development, advocacy and litigation. Notable
achievements include setting a legal precedent preventing landlords from
discriminating against renters who receive social assistance, launching a
constitutional challenge against the federal government for failing to take
action against homelessness, and coordinating the Right to Housing Toronto Network

About the Role

are seeking a motivated and committed human rights professional with strong skills
in client services, public legal education and project and program management
to join our small but mighty CERA team and help us in our ambitious goal of
advancing the right to housing. In this role, your ability to juggle multiple
responsibilities under tight timelines is essential. If you are a self-starter
with demonstrated experience successfully serving clients, developing and delivering
public legal education and managing a team, this could be the right role for

to the Operations Manager, the successful candidate will be responsible for
CERA’s public legal education efforts and services program, which receives over
1,000 service requests from individuals facing eviction or a human rights
violation in their housing annually. The Senior Program Manager will manage the
program, supervising other staff and volunteers in meeting deliverables, and will
also carry a caseload of their own and contribute to the delivery of public legal
education. In the first year of the role, the Senior Program Manager will also
be responsible for the development and piloting of a service enhancement that
will match eligible clients with pro bono lawyers.

role requires knowledge of and facility in Ontario housing law and human rights
law, experience working with vulnerable communities and strong strategic
thinking, project management, communications and cross-team collaboration skills.

the program

Housing Access, Stabilization and Eviction Prevention program helps tenants facing
eviction or a human rights violation in their housing. Our eviction prevention
and human rights services are currently offered through telephone and online
channels and we receive inquiries from one thousand clients annually. The
services we currently provide range from guided referrals to navigational
supports to providing advocacy support in the form of legal information and
coaching, to case management, to targeted advocacy and intervention with
housing providers. Our public education programming is provided to a variety of
audiences, including tenants, housing providers and service providers and
focuses on housing rights, the right to housing and human rights in housing.

As Senior
Program Manager, your responsibilities will include:

Serving clients
through casework

  • Providing
    legal information related to the eviction process, eviction prevention and
    human rights in housing over the phone and via online channels.
  • Providing
    ongoing assistance and case management services to clients facing
    discrimination and requiring human rights-related accommodations.
  • Advocating
    (both orally and in writing) with housing providers or their representatives
    on behalf of renters.
  • Keeping
    accurate, up-to-date case notes, including statistical data, and entering
    data into relevant data management systems.
  • Identifying
    issues and providing guided referrals to other services that can help
  • Performing
    other duties as may be assigned from time to time to support clients and
    the program.

Developing, delivering and overseeing public
education programming

Developing public legal education materials and
programming to educate individuals and communities about their housing rights
and the right to housing including power point presentations, webinars, guides,
pamphlets, and other digital materials.

  • Facilitating
    workshops and conducting presentations and information sessions (currently
    happening virtually as a result of COVID).
  • Engaging
    in community outreach, building and maintaining relationships with
    partners including service providers, housing providers, and other non-profit
  • Performing
    other duties as may be assigned to support CERA’s public education

Program Management

Delivering the program in accordance with the funding
agreement and leading all aspects of the program including planning,
implementation, evaluation, and ensuring all program deadlines and deliverables
are met.

Preparing reports on financials and outcomes for management
and the funder as needed, and communications materials to promote the program
to relevant external audiences including donors, other stakeholders and the

Managing and directing staff, students and
volunteers assigned to the program.

Maintaining an up-to-date understanding of the
policy and political landscape as it relates to the subject matter of the program.

Identifying and leveraging opportunities for
coordination / knowledge sharing of the program with key stakeholders and the
general public.

Maintaining positive relationships with the
funder, program partners and other relevant external stakeholders.

Assisting in securing ongoing funding for the
program, by supporting and/or leading the development of grant proposals,
identifying opportunities for funding and developing relationships with current
and potential funders.

In the first year of the role, developing and
piloting a service enhancement that will match eligible clients with pro bono

Administration &
Organizational Leadership

CERA in relevant sector conversations, delivering presentations on behalf of
the organization to a variety of audiences and stakeholders.

Building a healthy team culture of
collaboration, accountability, support, ongoing learning, and effective

Supervising, providing direction,
performance management, coaching and professional development to direct reports
(staff, students and volunteers).

Interviewing and selecting staff,
orienting and training team members; ensuring Health and Safety protocols are
in place for the team.

Performing other duties as required to
support the organization, Executive Director and Board of Directors.

Required Qualifications

  • Current
    membership in the Law Society of Ontario as a lawyer, and a minimum of 7 years
    of relevant, post-graduation professional work experience that
    includes providing legal services to clients, with a focus on housing
    and/or human rights; OR,
  • Post-secondary
    degree in a related field and a minimum of 10 years of relevant, post-graduation
    professional work experience that includes providing housing and/or human
    rights services to clients.
  • Demonstrated
    facility in public legal education, with experience developing materials
    and programming and delivering presentations and/or training to a variety
    of audiences.
  • Project
    and/or program management experience, including sound knowledge of work
    planning, budgeting and financial management, monitoring, evaluation and
  • Experience
    working effectively with low-income and marginalized populations facing housing
    precarity and systemic violations of their human rights.
  • Experience
    with supervising, mentoring, and supporting staff, interns, and volunteers.
  • Outstanding
    written and oral communication skills in English and an ability to
    communicate directly with diverse audiences and the general public,
    producing clear written work on complex issues.
  • Strong
    understanding of the housing and social sectors in Toronto and Ontario, domestic
    and international human rights law, housing law and the barriers facing
    equity-seeking groups in housing.

proficiency in Microsoft Office (Word, Excel, PowerPoint).

of public policy processes, understanding of and experience in developing,
implementing and/or evaluating policy, drafting briefing notes and/or position
papers is an asset.

proficiency in languages other than English is an asset.

Skills and

organizational, analytical and problem-solving skills.

to multi-task, thrive in a fast-paced environment, and adapt quickly to change.

to build relationships with stakeholders and work in close co-operation with
volunteers, community members, legal experts, service providers, academia
and/or researchers, and in a multi-disciplinary team.

to work accurately under pressure with attention to detail and deadlines, and with
minimal supervision.

and entrepreneurial spirit to accommodate high levels of responsibility and
multiple and sometimes shifting priorities.

political acumen, diplomacy, discretion, tact and good judgement.

sensitivity and a commitment to principles of equity.

We recognize and value the unique
perspective that people with lived experience of poverty and/or precarious
housing bring in addition to the skills and qualifications listed above.

Salary Range: $65,000 – $80,000 commensurate with experience
and qualifications

Start Date: February / March 2021

we offer

An opportunity to work with an innovative,
mission-driven, entrepreneurial non-profit organization working to advance the
right to housing, and the opportunity to contribute to shaping our direction as
we continue on our growth trajectory.

generous benefits package will be made available following the end of the
three-month probationary period, which includes health and dental benefits, AD&D, Long-term disability and
life insurance. All staff are provided with 10 paid sick days annually.

weeks of paid vacation are provided and CERA’s offices typically close over the
winter holidays, providing a handful of additional paid days off for staff.

offers flexible hours, the opportunity to work remotely (on a part-time basis),
and with a diverse group of talented staff who are committed to advancing the
right to housing.

office is located at the Centre for Social Innovation (Spadina location), an
exciting shared workspace that houses 250 non-profits and social innovators
across multiple locations in downtown Toronto. It is accessible by transit,
gender inclusive, and offers substantial opportunities to network with
like-minded people and participate in a mission-driven, innovative community
through various events.

public health guidance related to COVID-19 changes, CERA staff are encouraged
and supported to work from their home offices on a full-time basis and are
provided with appropriate equipment to ensure a safe work environment. Staff
have the option of working at CERA’s office if they prefer, subject to
availability, and so long as public health and building protocols are followed.

apply for this job

should include a CV and cover letter in one PDF document and should be
submitted by email to
with the subject line: Application – Senior Program Manager Application.

At CERA, we believe that a workforce that reflects the diversity of
the communities we serve strengthens our ability to achieve our mission. We
strongly encourage applicants of all genders, racial, ethnic and cultural
backgrounds, sexual orientations, abilities, and with a range of life
experiences to apply.

are committed to full compliance with the Human Rights Code,
the Accessibility For Ontarians With Disabilities Act, the Occupational
Health and Safety Act, and all other applicable legislation. We will
provide accommodation during the hiring process upon request and information
received relating to accommodation measures will be addressed

We thank all applicants for their interest.

Only candidates selected for an interview will be

No telephone enquiries please.

  • Contract Type: Full-time
  • Location: Toronto
  • Submitted by: Centre for Equality Rights in Accommodation - CERA