Community Jobs » Social Support Coordinator

Social Support Coordinator

Position summary


The Social Support Coordinator leads the planning, development and delivery of support plans and programs and provides appropriate referrals internally and within the community, engage with guests and staff to proactively incorporate de-escalation intervention strategies ahead of a crisis, coordinate crisis response and communicate after a crisis or escalation has occurred; communicate with guests and clarify consequences and alternatives, and also works with stakeholders to explore service improvements. This role will collect and analyze data related to restrictions and escalations in order to reduce restrictions and implement alternative approaches. Social Support Coordinator will liaise with multiple departments to balance needs of staff and guests to ensure proper implementation of restorative practice is completed.




  • Crisis prevention, mediation, de-escalation and/or coordination of services, including supportive debriefing, and assistance in the development of a restorative plan
  • Facilitating debriefing, which includes communicating with guests and staff after a crisis has occurred
  • Collecting and analyzing data related to restrictions with a goal of reducing restrictions
  • Collaborating to create alternatives to restrictions and implementing these alternatives
  • Provide support to individuals with mental health challenges
  • Enhance the capacity of internal and external stakeholders by providing timely feedback and coaching to support case planning and guest engagement
  • Develop individual guest-centered service plans addressing immediate short term resolutions
  • Complete comprehensive client assessments and service plans
  • Assist guests in identifying areas of need and goal development, ensuring goals are attainable and time specific, and that the guest plays an integral role in the decision making process
  • Encourage the guest in problem solving, conflict resolution, harm reduction, medication management as appropriate
  • Develop and maintain positive and collaborative relationships with stakeholders and community partners to ensure guest needs are met
  • Refer to caseworkers as needed for coordinated guest access to required medical, clinical or other community resources, including housing, food, clothing, and other relevant services
  • Work collaboratively with other departments to contribute to a positive and supportive work environment
  • Participate in the development, implementation and evaluation of services provided
  • Maintain accurate, up-to-date records; complete and compile all necessary file notes, reports, statistics and other written documentation on a timely basis and in accordance with agency standards
  • Develop and implement goals and objectives that are outcome based and measurable, and which reflect the mission of the organization
  • Develop and implement crisis prevention services, restorative programs after a crisis happens
  • Contribute to the strategic and operational planning process of providing an alternative to service restrictions
  • Conduct ongoing evaluation of the crisis intervention programs and services delivered
  • Advocate, as required, on behalf of guests
  • Provide or support the development of educational and awareness sessions, briefings, and resources pertaining to common issues observed while providing services
  • Participate in continuous quality improvement initiatives
  • Support the overall operations of the Centre; other duties as assigned.
  • Ensure Health and safety protocols and the use of personal protective equipment are maintained
  • Attend meetings outside of regular working hours as requested
  • Other duties as requested


· BSW, SSW, Clinical Counseling, Clinical Psychology or another clinical field of study or demonstrated experience in a related field

· Crisis Prevention and Intervention certificate

· CPR, First aid certificate

· Lived experience will be considered an asset

· Ability to set expectations, and monitor progress of processes



  • Minimum 1 years’ experience working in a low-barrier setting and working with diverse populationsincluding people experiencing homelessness, substance use poverty and mental illness etc.
  • Experience working with individuals experiencing crisis and/or trauma
  • Experience working with one-on-one counseling
  • Experience facilitating partnerships with external agencies
  • Minimum 1 year experience in case documenting in a social service setting.
  • Demonstrated ability to facilitate workshop and lead training
  • Experience with coaching and employee development considered an asset



· Sound analytical thinking, planning, prioritization, and execution skills

· Strong leadership skills

· Demonstrated time management skills

· Effective communication skills with a strong focus on mentoring and motivation of employees and guests

· Excellent verbal and written skills

· Demonstrated de-escalation techniques and ability to remain effective in stressful situations




· A well defined sense of diplomacy, including negotiation, conflict resolution, and people management skills

· Ability to identify issues and implement creative and strategic solutions to overcome problems

· Willingness to work in a faith-based environment




Interaction with employees, management, and the public at large

Interaction with others under varying circumstances-including situations of a highly sensitive nature

Flexible hours, including nights, weekends, and holidays

High levels of trauma content and pressure

Intermittent physical activity including walking, standing, sitting, lifting

Risk of exposure to pests (lice, bedbugs)

Pet friendly environment

Safety precautions due to proximity with hazardous materials and/or contagious diseases

Flexible to travel between locations and some scheduled overtime is associated with this position


Interested Applicants


Qualified applicants should email and resume and cover letter to Devin Lennox at:

Status: Full time 40 hours/ per week


To apply to this position, please contact the job poster via email